Terms & Conditions – Clean4u.org

Last updated: [06.12.2025]

1. Introduction

Welcome to Clean4u (“Clean4u.org”). These Terms & Conditions (“Terms”) govern your use of our website, your bookings, and all cleaning services we provide.

By booking a service with us, requesting a quote, or using our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our services.

2. Company Details

  • Company name: Clean4u

  • Website: https://clean4u.org

  • Email: info@clean4u.org

  • Phone: +31 6 25 37 39 23

  • Registered office: Hildebrandstraat 78/A 2524 VK Den Haag

  • KvK number: 65613813

  • VAT number (BTW): NL002526733B59

3. Definitions

In these Terms:

  • “We”, “Us”, “Our”: Clean4u, operating via Clean4u.org.

  • “You”, “Your”, “Client”: The person or legal entity using our website, requesting a quote, or booking services.

  • “Services”: All cleaning services we provide, including but not limited to end-of-tenancy cleaning, move-out/move-in cleaning, deep cleaning, after-renovation cleaning, office/commercial cleaning, carpet & upholstery cleaning, window cleaning, pressure washing, and other related services.

  • “Private Client”: A consumer (natural person not acting in the course of a profession or business).

  • “Business Client”: Any client acting in the course of a profession or business (e.g. landlord, agency, company).

  • “Agreement”: The agreement between you and Clean4u, consisting of these Terms, your confirmed booking, and any written special conditions we agree with you (e.g. in a quote or email).

4. Scope of Application

  1. These Terms apply to every offer, quote, booking, and Agreement between Clean4u and you, unless we explicitly agree otherwise in writing.

  2. In case of conflict between these Terms and specific written conditions in a quote, confirmation email, or invoice, the specific written conditions prevail.

5. Use of Our Website & Eligibility

  1. You must be at least 18 years old to book our Services.

  2. You agree to provide accurate, current, and complete information when requesting a quote or making a booking (including property size, condition, and contact details).

  3. You may not use our Services or website for any unlawful purpose or in a way that may damage our reputation or harm others.

6. Booking Process

  1. Bookings can be made via:

    • Our website (clean4u.org or other official booking forms),

    • Email, or

    • Phone / messaging through our approved channels.

  2. A booking is considered confirmed when:

    • We have provided a confirmation (by email or message), and

    • You accept our quote / price indication and requested date/time.

  3. For certain services (e.g. end-of-tenancy, after-renovation), we may:

    • Ask additional questions about the property condition,

    • Request photos or videos, or

    • Propose an on-site inspection before confirming the final price.

  4. We reserve the right to refuse a booking without giving a reason (e.g. unsafe conditions, unrealistic expectations, or lack of capacity).

7. Quotes, Pricing & VAT

  1. Our prices may be:

    • Per square meter (m²),

    • Per room,

    • Per hour, and/or

    • Fixed price per job,

      depending on the service type and agreement.

  2. Unless explicitly stated otherwise, all prices:

    • Are quoted in euros (€),

    • Are exclusive of VAT (BTW), with the applicable VAT rate (e.g. 9% or 21%) clearly indicated in the quote or invoice.

  3. For Private Clients, the applicable VAT rate depends on the nature of the work (domestic cleaning vs. other). For Business Clients, 21% VAT generally applies unless otherwise stated.

  4. Additional charges may apply for:

    • Parking costs, toll roads, or access fees,

    • Heavily soiled properties or extreme conditions,

    • Extra services requested on site that were not included in the original quote.

  5. We are entitled to correct obvious errors in pricing (e.g. typing mistakes). If you do not agree with the corrected price, you may cancel the booking without cost (before the service date).

8. Payments

8.1 Private Clients

  1. For Private Clients, payment is due on the same day as the service is performed, unless otherwise agreed in writing.

  2. We accept:

    • Cash,

    • Tikkie / bank transfer, or

    • Invoice payable the same day (if agreed).

  3. If payment is not received on the same day:

    • We may charge statutory interest and/or reminder fees,

    • Future bookings may be refused or require upfront payment.

8.2 Business Clients

    1. Payment terms for Business Clients are:

      • As agreed in writing (usually between 7 and 60 days after the service date).

    2. Payment must be made via bank transfer to the account stated on the invoice.

    3. In case of late payment:

      • Statutory (commercial) interest and reasonable collection costs may be charged.

      • We may suspend or cancel further services until payment is received.

8.3 Payment and Right to Rectify

  1. Minor shortcomings or missed items in the Service (for example one sofa, a single room or a specific area that was not cleaned) do not entitle the Client to withhold payment for the entire job, provided that Clean4u offers a reasonable solution such as a re-clean or completion of the missed area within a reasonable period of time.

  2. If Clean4u offers to return to complete or correct the work and the Client refuses this without a reasonable ground, the Service will be deemed to have been correctly delivered and the full agreed amount remains payable.

  3. For larger projects or multi-step jobs, Clean4u may invoice the part of the work that has already been completed and schedule a separate visit to finish the remaining agreed tasks. Payment for the completed part is due according to the normal payment terms, even if the second visit has not yet taken place.

  4. Clean4u is entitled to send payment reminders and clarification requests by phone, email, SMS or messaging apps in a reasonable manner in order to secure timely payment and clarify any questions. Such reminders do not constitute harassment as long as the frequency and tone remain proportionate and professional.

9. Cancellation, Rescheduling & No-Show

9.1 Cancellation by Client

  1. You may cancel a booking free of charge up to 72 hours before the scheduled start time.

  2. Cancellations made within 72 hours of the scheduled time incur a €50 cancellation fee.

  3. Cancellations made on the same day as the service (or if we arrive and cannot start due to reasons attributable to you) will incur a fee of 50% of the agreed cleaning price.

9.2 Rescheduling

  1. You may reschedule your appointment to another available date free of charge, provided you notify us at least 24 hours before the scheduled time.

  2. Rescheduling requests within 24 hours may be treated as a late cancellation at our discretion, especially if we cannot reasonably fill the slot.

9.3 No-Show / No Access

  1. If our team arrives at the property at the agreed time and:

    • You are not present,

    • We cannot access the property (no keys, wrong address, blocked entrance), or

    • Conditions make it impossible to start work,

      and this is due to reasons attributable to you, the booking may be treated as a same-day cancellation (50% fee) plus any additional travel or parking costs.

10. Property Condition & Client Obligations

  1. You must provide honest and accurate information about:

    • The size of the property (m²),

    • The number and type of rooms,

    • The general condition (normal use, heavy dirt, after-renovation, presence of mold, etc.).

  2. If the actual condition of the property is significantly worse than described (e.g. hoarder level, extreme dirt, heavy construction dust, animal contamination, biohazards), we reserve the right to:

    • Adjust the price accordingly, or

    • Refuse to perform or continue the work,

    • Charge for travel and time costs up to a reasonable amount (e.g. minimum call-out fee).

  3. We may refuse to negotiate on price on arrival if the property condition was misrepresented. In such cases, we are not liable for any resulting inconvenience or costs to you (e.g. penalties from landlords or agencies).

  4. You are responsible for:

    • Ensuring safe access to the property (keys, codes, instructions),

    • Providing electricity and running water,

    • Removing and securing fragile or valuable items before we start.

11. Scope & Limitations of Services

  1. We will perform the Services with reasonable care and skill, following our checklists and company protocols for each service type.

  2. However, we do not guarantee:

    • Removal of permanent stains or damage,

    • Elimination of deep-seated odors (smoke, pets, severe damp),

    • Restoration of surfaces that are already damaged, worn, or improperly maintained.

  3. Our cleaners are not builders or repair technicians. Services do not include:

    • Structural repairs,

    • Electrical or plumbing work,

    • Professional pest control,

    • Painting, plastering, or other trades (unless explicitly agreed as separate services).

  4. For after-renovation or heavy cleaning, multiple passes may be required. We will always aim for the best achievable result within the booked time and agreed budget.

  5. In jobs where multiple similar items are to be cleaned (for example several sofas, chairs, mattresses or rooms), it is your responsibility to check on the day of service whether all agreed items have been completed and to report any missed item within 24 hours after completion of the Service.

    If a missed item is reported within this 24-hour period, Clean4u will offer to return and complete that specific item within a reasonable period of time. This does not entitle you to withhold payment for the rest of the completed work.

    If you refuse the proposed return visit or do not provide access to the property for the re-clean or completion of the missed item, the Service will be deemed correctly delivered, unless otherwise agreed in writing.

12. Liability & Insurance

  1. We take reasonable care to avoid damage. However, Clean4u is not liable for:

    • Pre-existing damage or wear and tear,

    • Items that were already unstable, improperly installed, or not fit to be cleaned,

    • Losses arising from inaccurate information provided by you.

  2. Our total liability for any direct damage is limited to the amount invoiced and paid for the specific service that gave rise to the claim.

  3. We are not liable for:

    • Indirect or consequential damage (e.g. loss of rent, hotel costs, penalty fees from agents/landlords),

    • Loss of data, income, or profits.

  4. Any damage must be reported to us in writing within 24 hours of the service, with photos where possible, so that we can investigate.

  5. We carry suitable insurance for our activities. Upon request, we can provide proof of insurance coverage.

13. Complaints & Quality Guarantee

  1. If you are not satisfied with the Service, you must notify us in writing (email is sufficient) within 24 hours of completion, describing the issue and providing photos if possible.

  2. Clean4u always has the right, as a first solution, to inspect the property and to offer a re-clean or correction of the reported issues within a reasonable period of time. You must grant us access to the property and cooperate reasonably in planning a suitable date and time.

  3. Only if Clean4u does not provide a re-clean within a reasonable time, or if the re-clean is clearly insufficient, may you request a partial refund or other financial compensation. Any such request will be assessed by Clean4u on a case-by-case basis and at our reasonable discretion.

  4. If you refuse a proposed re-clean or correction without a reasonable ground, or do not grant access to the property for the re-clean, any claim to a refund, price reduction or further compensation will in principle lapse.

  5. Complaints reported after the 24-hour period will, in principle, not be accepted, as new dirt, further use of the property or the actions of third parties may have changed the condition of the property after the completion of the Services.

14. Refund Policy

  1. Refunds are not automatic and will only be granted in exceptional, verified cases where Clean4u has clearly failed to deliver the agreed Service and a re-clean or other practical solution is not possible or reasonable. In such cases, Clean4u may offer a partial refund or other appropriate solution at its reasonable discretion.

  2. No refunds are provided for:

    • Late cancellations or no-shows (see section 9),

    • Incomplete Services caused by your actions (including early departure, lack of access to the property or refusal of a re-clean),

    • Misrepresentation of the property condition, size or scope of work.

15. Use of Subcontractors

  1. We may use subcontractors or third-party professionals to perform some or all of the Services.

  2. All subcontractors are expected to meet our standards of quality and professionalism.

  3. These Terms also apply when Services are carried out by subcontractors on our behalf.

16. Privacy & Data Protection

  1. Your use of our website and services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data.

  2. By using our Services, you consent to the processing of your personal data in accordance with our Privacy Policy and applicable data protection laws (including GDPR).

17. Intellectual Property

  1. All content on Clean4u.org, including text, images, logos, branding, documents, and website layout, is owned by or licensed to Clean4u.

  2. You may not copy, reproduce, distribute, or use any content for commercial purposes without our prior written permission.

18. Promotions, Discounts & Vouchers

  1. Any promotions, discounts, or vouchers:

    • Are subject to specific terms mentioned in the offer,

    • Cannot be combined with other discounts unless explicitly stated,

    • May be withdrawn or changed at any time without prior notice.

  2. Promotions do not apply retroactively to previous bookings.

19. Force Majeure

  1. We are not liable for any delay or failure to perform our obligations due to force majeure, including but not limited to:

    • Natural disasters, extreme weather,

    • Strikes, lockouts, or labour disputes,

    • Pandemics, epidemics, or governmental restrictions,

    • Power outages, transport disruptions, road closures, or serious traffic delays,

    • Other events beyond our reasonable control.

  2. In such cases, we may:

    • Reschedule the service to a new date, or

    • Cancel the service without liability for compensation.

20. Suspension & Termination of Services

We reserve the right to suspend or terminate Services and/or refuse new bookings if:

  1. You are abusive, threatening, insulting, or disrespectful towards our staff or subcontractors (by phone, email, messaging apps, social media, or in person),

  2. The property condition poses a health or safety risk (e.g. biohazards, aggressive pets, dangerous environment),

  3. You repeatedly fail to pay on time or otherwise breach these Terms,

  4. We reasonably suspect fraud, misuse of our Services, or deliberate misrepresentation of information (for example about the property size or condition).

In such cases, cancellation fees and any outstanding payments remain payable.

Clean4u expects professional and respectful communication between Clients, staff, and subcontractors at all times. Aggressive, threatening, insulting, or harassing behaviour will not be tolerated and may lead to immediate termination of the Agreement and cancellation of future bookings. Where appropriate, such behaviour may also be reported to the relevant authorities.

Clean4u staff are likewise required to communicate in a polite and professional manner. If you feel that you have been treated inappropriately, you can report this as a complaint in accordance with section 13 of these Terms.

Reasonable payment reminders, scheduling messages, and clarifying questions from Clean4u to you regarding invoices, access to the property, or the scope of the work do not constitute harassment, provided they are sent at appropriate times and in a professional manner.

21. Governing Law & Dispute Resolution

  1. These Terms and any Agreement between you and Clean4u are governed by Dutch law.

  2. Any disputes arising from or related to these Terms or our Services shall be submitted to the competent court in the Netherlands, without prejudice to any mandatory rights you may have as a consumer.

22. Changes to These Terms

  1. We may update or amend these Terms from time to time.

  2. The latest version will always be published on our website with the “Last updated” date.

  3. Your continued use of our Services after such changes constitutes acceptance of the updated Terms.

23. Contact

If you have any questions about these Terms or our Services, you can contact us at:

  • Email: info@clean4u.org

  • Phone: +31 6 25 37 39 23

  • Website: https://clean4u.org

24. Online Reviews and Public Statements

  1. Clean4u values honest feedback and accepts that Clients may share their experiences in online reviews or on social media. You are kindly requested to first use our internal complaints procedure and to give us a fair opportunity to investigate and resolve any issues before posting a negative review.

  2. Clean4u reserves the right to publicly respond to reviews or other public statements (for example on Google, social media or review platforms) in order to provide its own perspective, correct factual inaccuracies and protect its reputation, while respecting applicable privacy laws.

  3. You shall refrain from making knowingly false, misleading or defamatory statements about Clean4u, its staff or its subcontractors, whether online or offline. “Defamatory” includes statements presented as factual which are seriously damaging to reputation and which you know, or reasonably should know, are untrue or grossly exaggerated, or which clearly relate to a different company.

  4. In cases of serious, demonstrably false or unlawful statements, Clean4u reserves the right to request correction or removal of the content from the relevant platform and, where appropriate, to take legal action and claim damages permitted under Dutch law.

  5. Nothing in this section limits your right to express a genuinely held opinion or to share a truthful experience, provided that such communication remains fair, proportionate and not deliberately damaging.